This was the most dismal part of my experience in this store.
On to the store itself. There's clutter /everywhere/ with no rhyme or apparent reason, it's reminiscent of a hoarder house. There are cages and parts of things all over (including safety hazards on the floor). I'm not even sure what of this stuff was actually for sale and what was junk (that might have also been for sale).
-All of the (I assume feeder) mice and rats are in small overcrowded (10g?) tanks. I know they're (probably) feeders, but they should at least be kept in humane conditions (especially if they're visible on the sales floor).
On top of how awful the stores lack of cleanilness is the staff is just as terrible. No one asks you if they can help you and you are not greeted. I would recommend going to another pet store as they are more likely to help you and make you feel comfortable about purchasing a friend/pet. Knowledge is important and these people apparently don’t have time for that. I saw two people buy animals and neither time were they asked if they knew proper care or cage set up although a chain store like pet smart does? You are a one store show.. the customer service and helpfulness shouldn’t be the last thing on your list.
-There are several large (roughly 14" nose to tail) tortoises crowded into small roughly 3'x3' enclosures.
I sincerely hope the owner sees this review and takes steps to address these issues. I'm appalled by the conditions in this store. In the mean time, if you're looking for a companion animal, I highly recommend looking elsewhere.
Now let's discuss the cages. Many of the animals had very dirty water, sometimes filled with feces. The bottom covering (sometimes carpet, most times paper towels) on many of the leopard gecko cages looked like it hadn't been changed in days. I'll discuss more about cages later in this review.
-Some of the snakes (including a full size Rosy Boa) are in roughly 8"x6"x4" acrylic row cages (the ones normally used for short times at reptile shows). The ball pythons spent the entire time I was looking at them rubbing their noses on the acrylic and looked anxious. The tanks were far too small for a proper heat gradient (if there was heat).
-I'm unsure about the conditions of the fish, birds, and furry creatures, as I admit I didn't spend much time looking at them.
IN CLOSING
This whole place just makes me so sad. Everything is so filthy and tiny. Animals have no room. Cages aren’t cleaned, rodents have the kind of bedding that’s terrible for them, the animals look depressing. I wish I could buy all of the animals and get them out of this hell hole. I can’t imagine treating my pets or any animal the way they do there. If you’re truly and animal lover prices don’t matter but the state and healthy happiness of the animals does. Please stop shopping at places like this. It only makes people pretend to be animal lovers for a profit. I beg people to see the real store in all its filth and animal abandonment and mistreatment. You wouldnt want to live in mold, feces, and without proper love and care.. neither do these animals :(
There simply is no room for wheelchairs or walkers.
Cool store, awesome selection of reptiles and herps. I wish the reef, marine, and freshwater fish selections and quality of the tanks were better. Super prices on decor such as rocks, cork rounds, and exotic woods. Nice birds. Sometimes deals on used tanks. Needs to upgrade to larger store!?!
ANIMAL CARE
As you can see from my review, buying a pet here runs you the risk of getting a sick animal. There are signs posted that there are no returns or refunds. Keep this in mind before purchasing any of their livestock.
Both the cages and store itself are absolutely filthy. The moment you walk in, you're treated to the smell of cricket bins, the sort of thing you wouldn't normal have prominently displayed. It's a pet store, though, so I let it slide.
I spent about 20 minutes browsing and was not acknowledged by anyone the entire time. As this is the case, I can't say much about the service, besides there wasn't any.
NOT HANDICAP ACCESSIBLE
Oh my god. I love it here so much. (The smell when you walk in is a little gross, but you get used to it after a few seconds.. Which is gross too.) They have a good selection, good prices, and good knowledge. I could look at the animals in here all day. 10/10.
REFUND POLICY
-The full size poison dart frog(s?) was in a very small enclosure where I'm not even sure if it had proper temperature parameters, the glass on all sides was almost completely fogged over.
Ball pythons in many tanks obviously lacked proper humidity, they had dry wrinkly skin, and some piled into their water bowls. It's worth mentioning here that I don't remember seeing temperature or humidity gauges on any of the tanks in the store (maybe I missed them?). All ball pythons (except the ones in the acrylic cages) are housed several to each tank, even full grown ones. Ball pythons are solitary animals, they become stressed when housed together. There are not enough hides in each tank to make it even reasonably comfortable for the snakes.
-The leopard gecko tanks were filthy. Some had large parts of the bottom without covering. While I recommend counter top liner for leopard gecko flooring, paper towels are fine too. At least when cleaned properly, which these tanks were not. Small geckos had entire bowls of mealworms, something which in large quantities is known to cause impaction in small geckos (why risk it?). The geckos did not have a moist hide for humidity (which is needed for shredding).
Sadly this store is for profit and does not care for its customers or animals.
CLEANLINESS
It was amazing. We had very good service finding what we were looking for and i really think you should see all there excotic animals
SERVICE
I'm not even sure where to start on this review, but let's dive in.
Ack S Exotic Pets is a US Pet Store based in Cicero, New York. Ack S Exotic Pets is located at 8097 US-11, Cicero, NY 13039, USA.
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